After doing my online research, I purchased the weighted skipping rope that my son was after from GND Fitness. I was happy that I could bypass Amazon and other overseas companies and was pleasantly surprised when it was delivered within 48 hours of placing my order in the middle of COVID restrictions and massive delivery delays in Melbourne. After it arrived, my son was confused as to how to cut the ropes down to the correct size. I left a voicemail message and then promptly received a follow up call from GND Fitness, whereby they talked my son through step-by-step how to do the necessary adjustments. The skipping role is a high quality product, but what really blew me away was the excellent customer service that we received and I'll definetley be recommending GND Fitness to everyone I know!!